Sarah Lorico

I am a Field Service Coordinator with over seven years of experience in managing high volumes of work orders and ensuring timely service delivery. My role at NCR Atleos has honed my skills in coordinating schedules, prioritizing tasks, and maintaining communication with field engineers to meet Service Level Agreements (SLAs) and customer expectations.

Throughout my career, I have successfully handled escalations from both internal and external customers, focusing on issue resolution and customer satisfaction. I take pride in supporting new hire training and evaluation processes, which contribute to maintaining high team performance. My proactive approach and strong communication skills have been instrumental in aligning cross-functional teams and enhancing operational efficiency.