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MA@markadorio
Experienced Customer Service Representative and Operation Supervisor.
PhilippinesI am a dedicated Customer Service Representative and Operation Supervisor with a strong background in organizational skills and time management. My experience spans several years in customer service roles, where I have honed my ability to respond effectively to inquiries and build positive relationships with customers.
At PanAsiaticSolutions, I successfully managed a team of Customer Service Representatives, ensuring that we delivered exceptional service while maintaining efficient operations. My leadership and teamwork skills have been pivotal in fostering a positive work environment, contributing to the overall success of the business.
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Work history, roles, and key accomplishments
PanAsiatic Solutions
Jan 2021 - Present (4 years 10 months)
Managed a team of Customer Service Representatives, monitoring performance and providing guidance. Ensured the team delivered excellent customer service and maintained smooth, efficient operations.
PanAsiatic Solutions
Jan 2016 - Dec 2021 (5 years 11 months)
Responded to customer inquiries via phone, email, and live chat regarding products, services, billing, and accounts. Built and maintained positive customer relationships, ensuring positive experiences and contributing to business success.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed secondary education, focusing on core academic subjects. Developed foundational knowledge and skills across various disciplines.
Bachelor of Business Administration, Entrepreneurship
Pursued a Bachelor of Business Administration with a major in Entrepreneurship. Gained insights into business management, entrepreneurial strategies, and market dynamics.
NC-2 Short Course Certificate, Call Center Services
Completed a specialized NC-2 short course in Call Center Services. Acquired practical skills and knowledge essential for customer service and call center operations.
Software and tools used professionally
PhilippinesYou can contact Mark and 90k+ other talented remote workers on Himalayas.
Message Mark
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