Open to opportunities

Mark Adorio

@markadorio

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Experienced Customer Service Representative and Operation Supervisor.

Philippines

Message

What I'm looking for

I am looking for opportunities that allow for career growth and development in a supportive environment.

I am a dedicated Customer Service Representative and Operation Supervisor with a strong background in organizational skills and time management. My experience spans several years in customer service roles, where I have honed my ability to respond effectively to inquiries and build positive relationships with customers.

At PanAsiaticSolutions, I successfully managed a team of Customer Service Representatives, ensuring that we delivered exceptional service while maintaining efficient operations. My leadership and teamwork skills have been pivotal in fostering a positive work environment, contributing to the overall success of the business.

Experience

Work history, roles, and key accomplishments

Current

Operation Supervisor

Current

PanAsiatic Solutions

Jan 2021 - Present (4 years 5 months)

Managed a team of Customer Service Representatives, monitoring performance and providing guidance. Ensured the team delivered excellent customer service and maintained smooth, efficient operations.

Team Management Performance Monitoring Leadership Operations Management Customer Service Training Quality Assurance Conflict Resolution Workflow Optimization

Customer Service Representative

PanAsiatic Solutions

Jan 2016 - Dec 2021 (5 years 11 months)

Responded to customer inquiries via phone, email, and live chat regarding products, services, billing, and accounts. Built and maintained positive customer relationships, ensuring positive experiences and contributing to business success.

Customer Service Customer Relationship Management Communication Product Knowledge Billing Account Management

Education

Degrees, certifications, and relevant coursework

Doña Montserrat Lopez Memorial High School

High School Diploma, General Studies

Completed secondary education, focusing on core academic subjects. Developed foundational knowledge and skills across various disciplines.

Bacolod City College

Bachelor of Business Administration, Entrepreneurship

Pursued a Bachelor of Business Administration with a major in Entrepreneurship. Gained insights into business management, entrepreneurial strategies, and market dynamics.

NOLITC (Negros Occidental Language and Information Technology Center)

NC-2 Short Course Certificate, Call Center Services

Completed a specialized NC-2 short course in Call Center Services. Acquired practical skills and knowledge essential for customer service and call center operations.