Open to opportunities

Thalia Colminar

@thaliacolminar

Message

Customer-focused service professional skilled in support, operations coordination, and timely issue resolution.

Philippines

Message

What I'm looking for

I seek a customer-focused operations role where I can apply strong communication and coordination skills, contribute to process improvement, and advance in responsibilities.

I am a customer-focused professional with hands-on experience in customer support and operations, dedicated to delivering timely, high-quality service.

At JPMC I built strong customer relationships by handling inquiries and complaints courteously and meeting daily service quotas while adhering to company policies.

As a Maintenance Dispatcher for Maymont Homes, I coordinated maintenance requests, liaised between tenants, vendors, and managers, and tracked work orders to ensure SLA compliance and timely resolutions.

I hold a Bachelor of Science in Criminology and bring a dependable, process-oriented approach to customer service and operations roles, focused on clear communication and continuous improvement.

Experience

Work history, roles, and key accomplishments

Maintenance Dispatcher

Maymont Homes

Jan 2024 - Jan 2025 (1 year)

Coordinated and scheduled maintenance requests for Maymont Homes, liaised between tenants, vendors, and property managers, and tracked work orders to ensure timely SLA-compliant resolutions.

Vendor Management Tenant Relations Scheduling SLA Reporting Record keeping

Customer Service Representative

JPMC

Jan 2023 - Jan 2024 (1 year)

Managed customer inquiries and complaints for the JPMC account, building strong customer relationships and consistently meeting daily service quotas while adhering to company policies.

Customer Support Communication Ticketing Quality Assurance Time Management