At CONVERGE ICT, INC., I tracked daily operations, service requests, work assignments, and team progress to support timely completion. I coordinated dispatch and followed up on pending tasks.
As Supervisor / Operations Team Leader, I monitored team performance and service levels, provided coaching and feedback, and coordinated with internal departments to resolve service concerns. I also prepared and reviewed operational reports.
Earlier, I verified customer information and service records at CONVERGE ICT, INC., and dispatched field technicians for installations and repairs at GREENFIBER CORP. (Powered by Converge). I also handled customer inquiries and maintained customer records at GLCC – Great Life Contact Center (Personal Collection).
