Sarah Labourne
@sarahlabourne
Dedicated customer service professional with over 8 years of experience.
United KingdomWhat I'm looking for
I am a dedicated and results-driven customer service professional with over 8 years of experience in customer-facing roles. My proven ability to manage complex customer cases and resolve issues effectively has consistently led to exceeding satisfaction targets. I am known for my strong communication skills, attention to detail, and proactive approach to problem-solving.
Currently, I work as a Case Manager at Wren Kitchens, where I deliver high-level customer service while adhering to industry guidelines. I have achieved a 100% customer satisfaction feedback score and successfully closed 85% of cases within 28 days by prioritizing workloads effectively. My previous roles have equipped me with the skills to handle customer queries with professionalism and empathy, and I am enthusiastic about continuous improvement and progression within a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Case Manager
Wren Kitchens
Jan 2022 - Present (3 years 5 months)
Delivered high-level customer service on behalf of Managing Directors, adhering to Furniture & Home Improvement Ombudsman guidelines. Conducted warehouse product inspections and maintained accurate casebook records, resolving customer queries with a 24-hour turnaround.
Customer Care Advisor
Wren Kitchens
Jan 2021 - Dec 2022 (1 year 11 months)
Handled incoming queries and complaints with professionalism and empathy, liaising across departments to deliver seamless customer resolutions. Maintained high service standards in line with company KPIs.
Customer Service Assistant
Tesco plc
Jan 2016 - Dec 2021 (5 years 11 months)
Provided front-line customer support, managed queries, and ensured compliance with company standards. Trained in food safety and legal compliance, supporting operational integrity.
Education
Degrees, certifications, and relevant coursework
Wyke Sixth Form College
A-Levels, Media Studies, English Language
Grade: Media Studies (D), English Language (E)
Completed A-Levels in Media Studies and English Language. Developed analytical and communication skills through coursework.
Winterton Community Academy
GCSEs, English Language, English Literature, Mathematics, Science, D&T – Textiles, Religious Studies
Grade: English Language (B), English Literature (B), Mathematics (C), Science (C), D&T – Textiles (C), Religious Studies (C)
Achieved GCSEs in various subjects including English Language, English Literature, and Mathematics. Gained foundational knowledge across multiple disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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