Looking for a job

Uzoma Udugwu

@uzomaudugwu

Message

I resolve high-volume customer inquiries and turn conversations into lasting customer relationships.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or support role where I can manage customer inquiries, resolve concerns, maintain accurate CRM records, and contribute to customer satisfaction, retention, and sales opportunities.

I've supported customers across property, furniture, and mobile services, handling high-volume inbound and outbound interactions with professional, timely communication.

At Maymont Homes, I responded to questions about properties, pricing, payment plans, inspections, and services while resolving complaints and maintaining accurate CRM records. I also built client relationships through active listening and follow-ups that supported retention and sales opportunities.

Previously, I generated furniture sales opportunities at Home-taste furniture and provided account and service support at Intel mobile. I bring empathy, conflict resolution, attention to detail, and a focus on customer satisfaction and first-contact resolution.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Maymont Homes

Jul 2024 - Jul 2026 (2 years)

Handled high-volume inbound and outbound calls, resolving customer inquiries and complaints while maintaining accurate CRM records. Built positive client relationships through active listening and timely follow-ups.

CRM Active Listening Conflict Resolution Customer Retention Communication Skills

Telesales Specialist

Home-taste Furniture

Oct 2022 - Mar 2024 (1 year 5 months)

Conducted outbound calls to promote furniture products, assisted customers with product selection and orders, and converted prospects into confirmed orders. Maintained accurate records of sales activities and consistently worked toward sales targets.

Telesales Lead Generation Customer Service Sales CRM

Call Center Representative

Intel Mobile

Sep 2021 - Aug 2022 (11 months)

Handled high-volume inbound and outbound calls, assisting customers with inquiries and resolving complaints professionally. Documented interactions using CRM and met performance standards for response time and customer satisfaction.

Call Center CRM Active Listening Problem Solving Customer Satisfaction