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Sarah Hamilton

@sarahhamilton

Program and operations leader at BEZOS ACADEMY who improved readiness benchmarks from 11% to 89% and built a staff playbook.

United States

Message

At BEZOS ACADEMY, I led program operations across two classrooms and improved the share of learners meeting standardized readiness benchmarks from 11% to 89% through performance tracking, intervention planning, team coaching, and recurring reviews. I also built a staff playbook that became standard across operating classrooms in the final year.

At BROTHERS IN LAWN LLC, I founded and operated a subscription-based service business serving more than 800 unique customers. I designed a self-service workflow that reduced a one-to-two-day manual intake process to one customer session, and improved the operating margin from deficit to approximately 60%.

Experience

Work history, roles, and key accomplishments

Learning Program Lead / Lead Montessori Guide

Bezos Academy

Aug 2022 - Jul 2026 (3 years 11 months)

Led program operations across two classrooms, supervising and evaluating staff while coordinating staffing, workflows, documentation, and family communication for 50 families. Increased learners meeting standardized readiness benchmarks from 11% to 89% through performance tracking and coaching.

Program Management Staff Supervision Performance Monitoring Curriculum Fidelity Data Analysis Power BI Brightwheel Playbook Development Coaching Stakeholder Communication

Founder & Operations Lead

Brothers In Lawn LLC

May 2020 - Jan 2024 (3 years 8 months)

Founded and operated a subscription-based service business serving 800+ unique customers and 250+ recurring customers at peak, increasing annual revenue by 200%. Designed an end-to-end self-service workflow and administered a 591-record CRM.

Business Operations CRM Administration Workflow Automation Process Improvement Vendor Management Financial Management SOP Development Training Customer Service

Lead Kindergarten Teacher / Learning Program Lead

The Fay School

Jul 2020 - Jul 2022 (2 years)

Led structured program delivery, educator collaboration, documentation, and stakeholder communication through fully virtual and hybrid operating models. Helped educators implement changing delivery models while maintaining curriculum expectations and family engagement.

Program Delivery Virtual Instruction Hybrid Learning Curriculum Implementation Stakeholder Communication Collaboration With Teachers

English Department Chair & Educator / Technology Trainer

Concord College of Sino-Canada

Aug 2018 - Jul 2020 (1 year 11 months)

Coached and trained 19 educators and supported rapid transition to virtual instruction in a cross-cultural environment. Led Schoology adoption and created screen-recorded guidance and interactive learning approaches.

Training Coaching Virtual Instruction Schoology Cross Cultural Communication technology adoption Curriculum Development

Preschool Team Lead & Teacher / Program Coordinator

St. Paul's Preschool

Oct 2012 - Jul 2018 (5 years 9 months)

Developed curriculum, coached and trained 7 educators/staff, and led NAEYC accreditation efforts, successfully achieving accreditation. Coordinated program operations and family engagement and supported annual gala execution.

Curriculum Development Corporate Trainer Accreditation Program Coordination Family engagement Event Planning

Client Experience & Training Specialist

Truluck's Steak & Crab House

Mar 2011 - Oct 2014 (3 years 7 months)

Delivered new-hire onboarding and service training, coached quality standards, managed client relationships, and handled service recovery in a high-expectation environment.

Onboarding Training Customer Service Quality Standards Customer Relationship Management Service Recovery