Open to opportunities

Melissa Lyon West

@melissalyonwest

Message

PMP-certified implementation and onboarding project manager who builds scalable systems and drives client adoption.

United States

Message

What I'm looking for

I’m looking to lead implementation and onboarding programs where I can build scalable operational systems, coordinate cross-functional teams, and drive measurable adoption—bringing speed and quality through strong structure, budgeting discipline, and data-driven decisions.

I’m a results-driven Implementation & Onboarding Project Manager with 15+ years of experience launching complex programs and designing client onboarding workflows. I bring clarity, structure, and momentum to organizations that need to move fast without sacrificing quality, managing multi-stakeholder projects from vision to delivery.

In my current role as Director of Operations & Project Manager, I lead end-to-end launches of client programs, coordinate cross-functional teams, and drive adoption across 100% of enrolled participants. I’ve optimized resource allocation and streamlined operational workflows—delivering 50% faster service delivery—while managing concurrent multi-year portfolios and budgets up to $600k+; I’m especially strong in SaaS-style implementations, workflow automation, and process optimization.

Experience

Work history, roles, and key accomplishments

Current

Implementation & Onboarding PM

Current

The Awakened Witch

Aug 2020 - Present (5 years 9 months)

Managed end-to-end launch of a group coaching program, designing the client onboarding workflow and aligning marketing, sales, and delivery from sign-up to active participation. Drove successful adoption across 100% of enrolled participants and optimized operations to deliver services 50% faster by streamlining onboarding workflows.

Client Onboarding Implementation Project Management Workflow Automation Adoption Strategy Agile Scrum Risk Mitigation Budget Management Project Documentation

Director

Nature Playschool

May 2019 - Nov 2021 (2 years 6 months)

Launched a non-profit educational organization from the ground up, driving 200% enrollment growth by Year 2 through community outreach and stakeholder engagement. Built organization-wide systems, delivered learning kits to 120+ students during COVID-19, and reduced onboarding time by 25% using Notion documentation.

Enrollment management Team Leadership Process Optimization Notion Budget Management Stakeholder Engagement

Founder & Lead Educator

Old Oak School

Jan 2010 - Jan 2019 (9 years)

Founded and operated an educational institution for 9 years, leading project timelines, deliverables, and organizational development. Managed operations, finances, and program execution while building a 7-educator team and strengthening community partnerships to sustain enrollment.

Program Operations Project Planning Team Leadership Stakeholder Management Systems Thinking Organizational Development Process Design