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Chelci Simmons

@chelcisimmons

Project manager at The National Society of Leadership and Success who redesigned student engagement workflows, raising program completion rates to 40–60%+.

United States

Message

At The National Society of Leadership and Success, I managed leadership program operations across 70+ institutional partners and redesigned student engagement workflows, increasing program completion rates from 20–30% to 40–60%+. I also led a curriculum redesign in response to federal regulatory shifts, with 100% stakeholder satisfaction after the first semester of testing.

At Walden University, I supported CRM transformation and system implementations, developed Tableau dashboards for enrollment and retention trends, and created a remote onboarding framework that improved productivity by 4%. My work has also included streamlining CRM data governance and workflows, improving data accuracy by 15% and reducing manual processing by 10%.

Experience

Work history, roles, and key accomplishments

Chapter Success Manager

The National Society of Leadership and Success

Apr 2022 - Dec 2025 (3 years 8 months)

Managed leadership program operations across 70+ institutional partners, leading and coaching over 200 administrators, faculty, and staff. Redesigned student engagement workflows, increasing program completion rates from 20-30% to 40-60%+ and led cross-functional initiatives improving operational efficiency across 800+ partners.

Program Management Operations Leadership Stakeholder Engagement CRM HubSpot Feathers Equals Data Governance SOP Development UAT Training Onboarding Curriculum Redesign Cross functional Leadership

Alumni Enrollment Specialist

Walden University

Jul 2017 - Apr 2022 (4 years 9 months)

Drove enrollment growth and retention outcomes through strategic student advising, consistently surpassing quarterly targets and maintaining a 90% retention rate. Designed and implemented a standardized remote onboarding framework, improving productivity by 4%, and served as SME on enterprise CRM transformations involving Salesforce integrations.

Enrollment management Student Advising CRM Transformation Salesforce 8x8 Marketo Einstein Analytics Lightning UAT Tableau FERPA Onboarding Training

Manager

Bardstown Country Club at Maywood

Apr 2014 - Dec 2016 (2 years 8 months)

Managed day-to-day operations, scheduling, personnel management, vendor coordination, and high-volume service delivery. Designed structured onboarding and performance management processes, increasing employee retention by 25% and reducing turnover costs.

Operations Management Staffing Event Coordination Budgeting Onboarding Performance Management Process Improvement

Student Affairs Assistant

Lindsey Wilson University

Aug 2014 - May 2015 (9 months)

Provided operational coordination, event logistics, and administrative support to executive leadership in Student Affairs. Supported the Dean of Students during compliance meetings and coordinated high-profile institutional events.

Event Coordination Administrative Support FERPA Student Records Management Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Walden University

Doctor of Education (Ed.D.), Higher Education Leadership and Management

Activities and societies: Dean's List

Doctoral Candidate in Higher Education Leadership and Management, with a dissertation focus on student persistence and campus engagement initiatives. Expected completion in Summer 2026.