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victorian gay

@victoriangay

Program and operations professional at Shine Early Learning who coached 100+ leaders and increased program completion by 30%+.

United States

Message

At Shine Early Learning, I lead cohort-based programs and coach 100+ directors and center leaders on execution, accountability, and operational consistency. My work includes implementing financial and marketing frameworks, coordinating employee-resource rollouts, and tracking KPIs; program engagement and completion increased by 30%+.

At Alief Independent School District, I led implementation of digital learning solutions and used Agile feedback cycles to improve delivery; engagement increased by 35%. I also coordinated the RESET project with the University of Houston Partnership, where I supported ESL support-tool development, built progress dashboards, and developed training materials.

Experience

Work history, roles, and key accomplishments

Business Coach

Shine Early Learning

Jun 2025 - Aug 2026 (1 year 2 months)

Lead cohort-based programs, coaching 100+ directors and center leaders on program execution and operational consistency. Coordinate EAP and employee-resource rollouts, track KPIs, and standardize documentation and workflows.

Program Management Coaching Stakeholder Management KPI Tracking Documentation Process Improvement Vendor coordination Employee Resource Rollouts

Project Coordinator - University of Houston Partnership

RESET (University of Houston Partnership)

Jan 2022 - Apr 2024 (2 years 3 months)

Coordinated project planning and execution for ESL support-tool development, improving language-acquisition outcomes by 25%. Managed workflows, built dashboards, and developed training materials.

Project Coordination Workflow Management Dashboard Development Training and Development Retrospectives Documentation Budget Management

Program Coordinator - Implementation & Stakeholder Engagement

Alief Independent School District

Aug 2020 - Apr 2024 (3 years 8 months)

Led implementation of digital learning solutions, increasing engagement by 35%. Coordinated program activities, analyzed data to reduce disengagement, and led training and enablement initiatives.

Program Coordination Stakeholder Engagement Digital Learning Data Analysis Agile Training Documentation Change Management

Customer Experience & Operations Supervisor

Pappasito's

Feb 2015 - Jan 2019 (3 years 11 months)

Led daily customer operations, optimizing service workflows and exceeding revenue targets. Managed and coached a team of 20, maintaining 95%+ customer satisfaction.

Operations Management Customer Experience Team Leadership Performance Metrics Process Improvement Cost Control