Open to opportunities

Sarah Annabeth Johnson

@sarahannabethjohnson

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Customer-focused sales professional with expertise in client engagement.

Malaysia

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What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth.

I am a customer-focused sales and key account professional with over 4 years of experience in building strong client partnerships and delivering tailored solutions. My expertise spans various sectors, including HR tech, investment, FMCG, aviation, life sciences, MedTech, and mining. I am passionate about identifying upsell opportunities and proactively addressing client needs to ensure satisfaction and long-term value.

In my current role as a Senior Associate at Gerson Lehrman Group, I act as a strategic partner to clients, ensuring their engagement with our expert network aligns with their research needs. I have successfully supported onboarding, project scoping, and post-engagement satisfaction, driving ongoing usage and client retention. My previous experience as an Inside Sales Executive at LRQA Malaysia involved managing client relationships across APAC and Europe, where I utilized a consultative selling approach to align our services with client needs.

Experience

Work history, roles, and key accomplishments

Current

Client Solutions, Senior Associate (ANZ)

Current

Gerson Lehrman Group (GLG) Sdn. Bhd.

Jul 2024 - Present (1 year 1 month)

Act as day-to-day strategic partner to clients, ensuring engagement with GLG’s expert network aligns with their research needs. Support onboarding, project scoping, and post-engagement satisfaction to drive ongoing usage and client retention.

Client Relationship Management Project Scoping Onboarding Strategic Partnerships Stakeholder Management Account Management Customer Success

Inside Sales Executive

LRQA Malaysia Sdn Bhd

Jan 2023 - Present (2 years 7 months)

Managed client relationships across APAC and Europe, using a consultative selling approach to align certification (ISO 9001, ISO 14001), ESG, and training services with client needs. Closed new business and identified upsell opportunities within existing accounts by tailoring recommendations based on client goals, industry pressures, and compliance cycles.

Consultative Selling Client Relationship Management ISO 9001 ESG Upselling Cross Functional Collaboration Service Adoption

Sales Development Representative (G4E)

Accenture

Oct 2021 - Present (3 years 10 months)

Prospected and qualified leads across Malaysia, Singapore, and the Philippines, focusing on education institutions and schools as the primary target market. Positioned Google for Education solutions through consultative conversations tailored to the specific needs and challenges of schools and educational organizations.

Lead Qualification Prospecting Consultative Sales Product Demos CRM Management Go To Market Strategy

Sales Executive

Sacofa Sdn. Bhd

Jun 2020 - Present (5 years 2 months)

Delivered on revenue targets through pricing and distribution strategy execution. Built strong, long-term client relationships with a focus on satisfaction and retention.

Revenue Targets Pricing Strategy Distribution Client Relationship Management Customer Satisfaction Technical Support Account Planning

Education

Degrees, certifications, and relevant coursework

University Technology Malaysia

Bachelor of Engineering, Naval Architecture & Offshore Engineering

2015 - 2020

Completed a Bachelor of Engineering degree with a specialization in Naval Architecture & Offshore Engineering. Gained foundational knowledge and practical skills in the design, construction, and maintenance of marine vessels and offshore structures.

Labuan Matriculation College

Matriculation, General Studies

2014 - 2015

Completed the matriculation program, providing a pre-university foundation for higher education. Focused on core subjects to prepare for university-level studies.