At Concentrix – Ziina Payment LLC, I handle high-volume customer inquiries and escalations about unauthorized payments, accounts, and transactions through written channels. I was nominated as a Subject Matter Expert within two months and train colleagues on case-handling protocols and quality standards.
Previously, I resolved ticket-based connectivity issues at Vodafone UK and reviewed flagged transactions at HSBC Global Service Center (Financial Crime Risk). My experience also includes KYC checks and customer support for international money transfers, and I work in Arabic, French, and English.
