I’m seeking a Customer Service / Support role involving inbound & outbound calls, Tier 1 technical support, help desk operations, customer success, client relations, CRM management, and escalation handling. Focused on resolving issues, supporting customers, and delivering a positive service experience.
Looking for a job
Ronak Solanki
@ronak2991
Dynamic operations leader and call center supervisor, managing 30+ agents to deliver mission-critical visa services across UAE.
United Arab EmiratesWhat I'm looking for
I’m a dynamic operations leader with 13+ years of experience managing multi-country visa, passport, and attestation operations, coordinating directly with consulates and embassies to keep service delivery seamless. I lead high-impact customer service environments where compliance, speed, and accuracy matter.
As a Call Center Supervisor/Team Leader, I manage a 30+ member call center team across all UAE Emirates—owning scheduling, KPI management, call quality audits, escalations, and timely resolution of complex customer issues. I prepare and analyze MIS reports (KPIs, call volumes, productivity, and customer feedback) to drive continuous operational improvements.
Before that, I supported business-critical operations in technical and customer-facing roles—troubleshooting system, network, hardware, and software issues, configuring wired and wireless routers, and diagnosing faults through clear customer communication. I’ve also led business development through lead generation, market research, and sales forecasting—bringing a structured, results-driven mindset to every team I build.
Experience
Work history, roles, and key accomplishments
Current
Call Center Supervisor
BLS International Services Ltd
Jul 2023 - Present (2 years 11 months)
Led and managed a 30+ member call center team handling visa, passport, and attestation services across all UAE Emirates. Coordinated with the Consulate General of India and multiple embassies to ensure compliant, timely processing while monitoring KPI targets, audits, escalations, and MIS reporting.
Provided technical support by troubleshooting and resolving system, network, hardware, and software issues to minimize downtime. Configured and maintained wired and wireless routers and diagnosed faults across desktops, tablets, and Apple/Microsoft laptops through clear customer communication and timely resolution.
SI
Team Leader
S.R.P Infotech
Feb 2021 - Jul 2022 (1 year 5 months)
Built and managed a pipeline of qualified leads through market research, networking, and lead generation. Led tele-caller teams to drive target achievement, and developed sales proposals, presentations, and forecasts while maintaining client relationships.
Handled high volumes of inbound calls for Barclays credit card support, explaining transactions, account details, interest, charges, and available offers. Assisted with money transfers, card blocking, and issuing new cards while ensuring timely resolution and customer satisfaction.
HP
Senior Property Consultant
Highrise Properties
Jul 2012 - Aug 2019 (7 years 1 month)
Managed high volumes of incoming and outgoing calls to support buyers and sellers with property marketing, purchasing, and negotiation. Posted listings on platforms including MagicBricks, 99acres, and Makaan, and guided clients through closing and possession while maintaining accurate documentation.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree by 2012.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United Arab EmiratesAuthorized to work in
IndiaSalary expectations
1k-2k USD
Social media
Job categories
Customer Experience ManagerOperations ManagerCustomer Service ManagerTechnical Support SpecialistTechnical Support EngineerCustomer CareCustomer Care RepresentativeCustomer Experience SpecialistAndroid LeadCustomer Care ExecutiveCustomer Experience AssociateCustomer Experience ManagerCustomer Onboarding ManagerCustomer OperationsCustomer Service AgentCustomer Relationship ExecutiveCustomer Service AssociateCustomer ServiceCustomer Service RepresentativeCustomer SuccessCustomer Service OfficerCustomer Success AnalystCustomer Success ExecutiveSalesforce Administrator
Skills
Call Center ManagementTeam LeadershipSchedulingKPI ManagementPerformance OptimizationOperational ExcellencePassport OperationsAttestationCustomer Service ExcellenceCustomer Relationship ManagementStakeholder EngagementEscalation HandlingComplaint ResolutionTrainingActive ListeningEmpathyProject ManagementTechnical SupportNetwork TroubleshootingRoot Cause AnalysisLead GenerationMarket ResearchSales ProposalsSales ForecastingPipeline ManagementGmail RemoteExcel
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