tahseen princess

Conducted in-depth due diligence on high-risk clients, including PEPs and HNWIs, to ensure compliance with AML regulations over 500 accounts per month. Verified the accuracy and compliance of customer data and supporting documentation, upholding the financial institution's integrity.

Oversaw the reception and distribution of client KYC documents at branch locations, ensuring timely processing and operational efficiency. Responded to approximately 30 external and internal emails daily, ensuring timely communication and smooth workflow coordination.

Monitored real-time financial transactions for HSBC UK and First Direct accounts utilizing SAS Software, ensuring prompt identification of suspicious activities. Implemented halts on transactions under suspicion of fraud, effectively mitigating potential processing of fraudulent activities and reducing revenue losses.

Expertly handled a high volume of 80-100 inbound calls, ensuring timely and effective support for UK-based Capital One credit card customers. Resolved customer complaints with precision and efficiency, enhancing satisfaction and loyalty.

Resolved 20-25 billing disputes per day for Tata Sky DTH Packages, ensuring customer satisfaction and accurate account management. Validated customer eligibility for debit and credit transactions, maintaining financial integrity and compliance.

Coordinated the collection, verification, and dissemination of information to staff, ensuring effective communication channels within the organization. Administered procurement processes by managing Purchase Orders, Work Orders, and Goods Receipt Notes, contributing to streamlined operations.

Studied Accounting and Finance, gaining a strong foundation in financial principles and practices. Developed skills in financial analysis and reporting relevant to business operations.