Omar Khaled
@omarkhaled3
I resolve complex partner support and API integration issues at Property Finder.
United Arab EmiratesWhat I'm looking for
At Property Finder, I lead technical support initiatives as the primary escalation point for complex partner challenges. I provide technical consultancy on API inquiries and help clients resolve CRM integration issues with internal systems.
I've built customer support experience across Property Finder, Vodafone Ireland, Vodafone UK, and Etisalat Egypt, handling technical issues, complaints, billing queries, ticket escalation, and multi-channel communication. I also document code errors for development teams and mentor colleagues to maintain consistent quality.
Experience
Work history, roles, and key accomplishments
Senior Partner Support Advisor
Property Finder
May 2024 - Present (2 years 4 months)
Lead strategic technical support initiatives and serve as the primary authority for complex partner-related challenges. Provide expert technical consultancy on API inquiries and manage multi-channel communications using Zendesk.
Partner Support Advisor
Property Finder
May 2023 - May 2024 (1 year)
Served customers by providing product and service information and resolving issues. Acted as a Subject Matter Expert to clarify needs and provide appropriate solutions, and escalated code errors to the development team.
Customer Service Representative
Vodafone Ireland
Oct 2021 - Apr 2022 (6 months)
Handled customer calls and emails, guided customers through their accounts, and provided technical support for devices.
Complaints Agent
Vodafone UK
Oct 2019 - Dec 2020 (1 year 2 months)
Dealt with repetitive and difficult customer complaints regarding accounts and bills. Escalated calls and tickets to appropriate teams and followed up to ensure full resolution.
Customer Care Representative
Etisalat Egypt
Jul 2017 - Sep 2017 (2 months)
Handled customer queries through calls and emails, explained bills, and guided customers through their accounts.
Education
Degrees, certifications, and relevant coursework
Helwan University
Bachelor of Arts, Literature
2015 - 2021
Pursued a degree in Literature at Helwan University, Faculty of Arts, from 2015 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Social media
Job categories
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