Open to opportunities

Sara Bolt Kalfon

@saraboltkalfon

Operations leader building scalable systems for remote, multi-site hospitality and service operations focused on execution and performance.

Costa Rica

Message

What I'm looking for

I’m looking to lead operations across hospitality or property portfolios—building SOPs, aligning cross-functional teams, and delivering consistent, KPI-driven guest and client experiences in remote or multi-site environments.

Operations, hospitality, and business coordination professional with 10+ years of experience leading multi-site operations, complex workflows, cross-functional teams, and high-touch client relationships across hospitality, property management, and service industries.

I specialize in building operational structure from the ground up—creating SOPs, implementing systems, and improving execution through clear communication, workflow design, and KPI tracking. My experience spans remote property portfolios, boutique hospitality operations, global multi-market coordination, and independent consulting across Central America.

I’ve led both commercial and operational initiatives, with a focus on improving efficiency, guest/customer experience, and revenue performance while aligning teams across distributed environments.

Experience

Work history, roles, and key accomplishments

Current

Hospitality Operations Consultant

Current

Independent

Dec 2014 - Present (11 years 5 months)

Provided strategic advisory and operational support to hospitality and service businesses across Central America. Implemented Asana and Google Workspace to structure project management, built 6–12 month commercial and operational roadmaps for revenue growth, and developed brand identity and event/partnership concepts aligned to target audiences.

Commercial Strategy Project Management Asana Google Workspace Brand Identity Partnership Strategy Roadmap Development Google Suite Review Management

Property Manager (Remote)

Fusion Property Management Group

Oct 2024 - Dec 2025 (1 year 2 months)

Managed day-to-day operations for a 250+ unit long-term residential rental portfolio remotely, serving as the primary point of contact for ownership, residents, and vendors. Tracked maintenance through completion, developed SOPs to improve coordination and response times, and produced KPI reports for ownership using Excel and Google Sheets.

Remote Team Management Property Management Vendor Management SOP Development KPIs Google Sheets Stakeholder Management Yardi Lease Management Maintenance Coordination Tenant Relations RentVine

Director of Operations & Marketing

Aqua Nicaragua Resort

May 2022 - Oct 2023 (1 year 5 months)

Co-founded and led operations for a 23-villa resort. Oversaw guest experience, vendors, team performance, and owner relations. Built SOPs, training systems, and B2B strategy. Negotiated with villa owners. Increased annual revenue by 23%.

Hospitality Operations B2B Sales Marketing Strategy Owner Relationship Management Vendor Management SOP Development HOA Management Owner Relations Cloudbeds Meta Ads Social Media Strategy Influencer Management Event Management Corporate Strategy Training Programs

Global Marketing Coordinator

Selina

Aug 2017 - Dec 2019 (2 years 4 months)

Progressed through multiple roles managing regional marketing and multi-market operations. Supported 5 hotel pre-openings and 60+ global launches. Led campaign coordination, onboarding, and cross-functional execution across countries.

Hospitality Marketing Marketing Campaigns Regional Coordination Tour Experience Programming Onboarding Stakeholder Management Sales Strategy KPIs And Metrics Training Manuals SOPs Marketing Strategy Strategic Partnerships Commercial Strategy Commercial Operations Hospitality Sales Hospitality Training Google Suite Remote Team Management

Executive Concierge

Nekupe Sporting Resort & Retreat

Jul 2016 - Jul 2017 (1 year)

Delivered VIP concierge services for high-end guests in a luxury resort environment. Managed full itinerary coordination and guest experience. Worked within Forbes-level luxury service standards, ensuring discretion, personalization, and excellence. Liaised with a London-based agency for SM and influencer visits.

Marketing Strategy Content Marketing Experience In 4 5 Star Hotels Luxury Hospitality Concierge Services itinerary planning Discretion & Service Standards Press & Influencer Coordination

PR & Events Coordinator

Alliance Française Nicaragua

Dec 2007 - Dec 2011 (4 years)

Coordinated a high-volume cultural program including 2+ major concerts monthly and recurring festivals across film, theatre, music, and dance. Positioned the center as a leading cultural venue in the country through consistent programming, partnerships, and audience growth. Supported the launch of 10+ emerging bands and facilitated international music collaboration projects