Steven Pineda Ramos
@stevenpinedaramos
Executive Assistant Coordinator at ZimworX supporting Cardinal Health, coordinating medical-supply dispatch, reordering, and operational workflows.
Costa RicaWhat I'm looking for
At ZimworX, I support the ADS account for Cardinal Health by coordinating the dispatch, reordering, and operational flow of medical supplies and supplements. I also process customer requests and documentation, and assist managers and supervisors with daily operational work.
As an Independent Consultant, I’m developing TicoFlow Solutions and TicoFlow, a digital services company and booking management platform for hotels and businesses in Guanacaste. I apply Power BI and Excel to create operational dashboards and digitalization strategies for local clients.
Earlier, I worked in front desk and guest service roles at The Mont Hotel – O'Callaghan Collection, Royal Marine Hotel, Four Seasons Resort Costa Rica, and United Airlines / Swissport. My work included coordinating hotel operations and guest logistics, supporting airline passengers, and contributing to more than $500K USD in revenue through resource management, process optimization, staff coverage planning, and proactive upselling.
Experience
Work history, roles, and key accomplishments
Independent Consultant
Self-employed
Feb 2026 - Present (8 months)
Building TicoFlow Solutions, a technology infrastructure and digital services company, and developing TicoFlow, a SaaS-based tourism and hospitality booking management platform. Applying data analysis skills to design operational dashboards and business digitalization strategies.
Executive Assistant Coordinator
ZimworX
Jan 2026 - Present (9 months)
Coordinate the operational flow, dispatch, and reordering of medical supplies and supplements for the Cardinal Health account. Provide administrative and operational support to managers and supervisors, process documentation, and assist customers.
Front Desk Supervisor
The Mont Hotel
Jul 2025 - Jan 2026 (6 months)
Supervised daily front desk operations in a high-traffic international hotel, managing 300+ guest interactions per day and coordinating staff schedules for teams of 8-12. Resolved guest complaints and complex service situations, earning a Crisis Management Award.
Front Desk Team Leader
Royal Marine Hotel
Jan 2025 - Jul 2025 (6 months)
Led reception operations for a 200-room hotel, supervising front desk staff and ensuring compliance with service standards. Assisted with reservations, guest communication, billing inquiries, and operational coordination.
Delivered premium guest services in a luxury resort with over 300 accommodation units, coordinating VIP logistics, reservations, and group bookings. Managed complex service recovery and collaborated across departments, earning Top Performer recognition.
Provided bilingual customer support to international airline passengers in a high-volume airport environment. Assisted with flight operations, reservations, boarding procedures, and resolved travel disruptions under time pressure.
Education
Degrees, certifications, and relevant coursework
Technological Institute of Costa Rica
English Language Program, English Language
2020 - 2022
Completed an English Language Program from 2020 to 2022.
NED College
C1 English Program, English Language
Completed a C1 English Program at NED College in Dublin, Ireland.
LinkedIn Learning
Power BI Essential Training, Power BI
Completed Power BI Essential Training.
LinkedIn Learning
Analytical Thinking to Drive Insights, Analytical Thinking
Completed Analytical Thinking to Drive Insights training.
LinkedIn Learning
Introduction to Data Analysis using Microsoft Excel, Data Analysis
Completed Introduction to Data Analysis using Microsoft Excel training.
LinkedIn Learning
Artificial Intelligence Foundations: Machine Learning, Artificial Intelligence
Completed Artificial Intelligence Foundations: Machine Learning training.
Business Digitalization with Google Tools, Business Digitalization
Completed Business Digitalization with Google Tools training via Coursera.
Oracle
Opera Cloud Front Desk Training, Hospitality
Completed Opera Cloud Front Desk Training.
Four Seasons
Customer Service Excellence Training, Customer Service
Completed Customer Service Excellence Training.
United Airlines
United Airlines Customer Service Training, Customer Service
Completed United Airlines Customer Service Training.
Four Seasons
Butler Service Training, Hospitality
Completed Butler Service Training.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Social media
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