Mariela Vargas
@marielavargas
I improve reservation operations by training teams, onboarding agents, and resolving complex customer issues.
Costa RicaWhat I'm looking for
At Nayara Resorts, I support reservation operations for six luxury properties across Costa Rica, Panama, and Chile. I lead onboarding and training for Reservations Agents, coach existing team members, and serve as a subject matter expert for Opera PMS and SynXis.
Previously, I resolved advertiser campaign, account, billing, and technical issues at Amazon, supported onboarding as a Training Producer, and delivered premium Audible support through chat and email. My background also includes reservations management, hospitality reception, preschool teaching, process improvement, and cross-functional problem-solving.
Experience
Work history, roles, and key accomplishments
Operations Training Specialist
Nayara Resorts
Jun 2023 - Present (3 years 2 months)
Support reservation operations for six luxury resort properties across Costa Rica, Panama, and Chile. Lead onboarding and training for new Reservations Agents and provide ongoing coaching.
Provided premium customer support via chat and email. Resolved account and billing issues while maintaining high satisfaction.
Coordinated onboarding sessions and prepared training materials. Supported facilitators and new hires during the training process.
Resolved advertiser campaign, account, billing, and technical issues. Partnered with internal teams to investigate and resolve complex cases while meeting productivity and quality metrics.
Preschool English Teacher
Cataplinkis Center
Jan 2021 - Dec 2021 (11 months)
Taught English to preschool children.
Receptionist & Reservations Manager
Costa Rica Hostels
Jan 2017 - Dec 2020 (3 years 11 months)
Managed reception and reservations operations.
Reservations Agent
Desafío Adventure Company
Jan 2015 - Dec 2017 (2 years 11 months)
Handled reservations for adventure tours.
Education
Degrees, certifications, and relevant coursework
Instituto Tecnológico de Nayara Resorts Costa Rica
Computer Engineering
Pursuing coursework in Computer Engineering.
Spoto High School
High School Diploma
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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