Cesar Aguero

Managed logistics and freight forwarding operations, both remotely and on-site, ensuring timely delivery and customer satisfaction. Developed strategies for process improvement and team collaboration.

Contributed to various projects in a remote capacity, focusing on customer service and team support. Assisted in developing strategies to enhance customer experience.

Oversaw operations for tours and transfers, managing staff and ensuring high-quality service delivery. Developed internal procedures and training for team members.

Managed front office operations, ensuring excellent guest experiences and efficient team performance. Developed reception procedures and trained staff.

Supervised reception operations, ensuring high standards of customer service and team performance. Handled guest inquiries and resolved issues promptly.

Managed room assignments and supervised reception staff, ensuring guest satisfaction and operational efficiency. Developed procedures for room control.

Oversaw reception operations, ensuring excellent service delivery and team coordination. Addressed guest inquiries and managed reservations.

Handled reservations and customer inquiries, ensuring a smooth booking process and high levels of guest satisfaction.

Performed night audit duties, ensuring accurate financial reporting and guest satisfaction. Managed front desk operations during night shifts.

Provided exceptional customer service in a fast-paced restaurant environment, addressing customer needs and ensuring satisfaction.

Pursued a Bachelor's Degree in Business Administration with a focus on Hospitality, gaining knowledge in business management principles and hospitality operations.

Completed a course in English as a Second Language, enhancing language skills for better communication in professional settings.

Completed high school education, acquiring foundational knowledge and skills necessary for further education and career development.