Ruqayya Zivkovic

Provide professional customer support via telephone, chat and email, handling reservations, booking changes, cancellations, payments and travel-related issues. Use Pega and TED for case management and operational activities while managing a high volume of customer requests.

Communicated with customers, suppliers and business partners across international markets, supporting sales and commercial activities. Prepared quotations, reports and presentations while coordinating with suppliers and logistics partners.

Managed day-to-day operational activities, customer communication, orders and product availability. Coordinated appointments, resolved issues and maintained professional relationships with customers and suppliers.

Coordinated communication between board members, members and external stakeholders, organized events and prepared reports and documentation. Recorded meeting minutes and followed up on agreed actions.

Managed customer accounts and developed long-term client relationships, coordinating orders and distribution activities. Prepared reports and presentations while supporting sales and commercial activities.

Managed client relationships and service delivery across projects, acting as main point of contact from enquiry through completion. Negotiated contracts and coordinated communication between clients, teams and management.

Managed sales and business development for a portfolio of food and FMCG products across wholesale, retail and HORECA channels. Coordinated promotional activities, trade shows and product presentations.

Supported day-to-day restaurant operations and customer service, handling enquiries and resolving issues. Coordinated employees and supplier deliveries while managing stock and operational records.

Provided telephone customer service and sales support in contact-centre environments, handling high volumes of enquiries. Processed customer requests, identified needs and recommended products and services.

Earned an Associate Diploma in Public Relations and Business Management.

Completed BTEC Occupational Health & Safety training.