Looking for a job

Sara Anne Boddery

@saraanneboddery

I lead enterprise technology, customer success, and SaaS delivery teams.

At Brown University, I lead enterprise solutions and the Project Management Office for Advancement Information Services, shaping technology roadmaps, enterprise applications, data quality, security, and constituent experiences.

Previously at Blackbaud, I led global customer success and technical delivery organizations, managed $108.7M in revenue and portfolios of 125+ team members, and drove enterprise implementations, customizations, and SaaS adoption for higher education clients.

Experience

Work history, roles, and key accomplishments

Current

Director of Enterprise Solutions & PMO

Current

Brown University

Jan 2024 - Present (2 years 8 months)

Leads strategic oversight and hands-on management of enterprise system development, determining team priorities, designing functionalities, and managing the technology roadmap. Focuses on improving constituent and staff experiences while enhancing data quality and security.

Enterprise Software Project Management technology roadmap Data Quality Security Business Process Improvement Mentorship

Associate Director, Advancement Enterprise Systems

Brown University

Jan 2023 - Dec 2024 (1 year 11 months)

Provided leadership for the development team focused on architecture, development, and support of university-specific enterprise applications, including websites, CRM customizations, integrations, and related systems.

Architecture Development CRM Integration enterprise applications

Global Managing Director, Customer Success

Blackbaud

Jan 2022 - Dec 2023 (1 year 11 months)

Orchestrated a results-oriented Customer Success team to deliver on end-to-end revenue under management, including renewal and adoption within the higher education vertical. Grew and retained a customer portfolio of $108.7 million total revenue under management.

Customer Success SaaS Revenue Management Customer Retention Executive Partnership Strategic Planning Product Development R&D Business Process Improvement

Director of Customer Success Services & Technology

Blackbaud

Jan 2021 - Dec 2022 (1 year 11 months)

Managed a global portfolio of enterprise implementations and product customizations, owning a P&L of $1.96 million and 8000+ hours delivered monthly. Transitioned services revenue model to partner delivery and recurring revenue aligned with SaaS.

P&L management Enterprise Implementation Customization SaaS Vendor Management Contract Negotiation Team Leadership Product Management Integration

Portfolio Lead & Senior Manager, Professional Services & Technology

Blackbaud

Jan 2017 - Dec 2021 (4 years 11 months)

Managed a portfolio of enterprise implementations and escalations for Higher Education clients, owning 1,500-3,000 hours delivered monthly. Liaised with products and technology teams and managed vendor delivery and relationships.

Portfolio Management Enterprise Implementation Higher Education Vendor Management Business Development Technical Delivery Product Management

Principal Consultant, Enterprise Implementations

Blackbaud

Jan 2012 - Dec 2017 (5 years 11 months)

Led enterprise clients through implementations and upgrades of Blackbaud CRM, including requirements gathering, functional specification delivery, best practice guidance, and conversion quality analysis. Mentored and shared knowledge across the practice.

Blackbaud CRM Implementation Requirements Gathering Functional Specifications Business Process Conversion Quality Mentorship

Application Support Specialist

The Florida State University Foundation

Jan 2011 - Dec 2012 (1 year 11 months)

Responsible for report design and production, including campaign and annual giving reporting. Provided support for Raiser's Edge, Direct Marketing, NetCommunity, and Financial Edge, and trained call center staff.

Report Design Raiser's Edge Direct Marketing NetCommunity Financial Edge Training

Program Manager & Communications Director

Leadership Florida

Jan 2006 - Dec 2011 (5 years 11 months)

Managed the College Leadership Florida Program, including recruitment, program development, class selection, alumni programs, board oversight, and fundraising. Handled website development, database maintenance, newsletter distribution, and publication design.

Program Management Recruitment Fundraising Web Development Database Maintenance Newsletter Development Publication Design

Connect Florida - Founding Director

Leadership Florida

Jan 2006 - Dec 2011 (5 years 11 months)

Created and led a statewide Leadership Institute Program, including recruitment, program development, class selection, board oversight, fundraising, and website and database maintenance. Managed programming in nine regions throughout Florida.

Program Development Recruitment Fundraising Web Development Database Maintenance Board Oversight