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Saoirse Carthy

@saoirsecarthy

Operations Supervisor at Manna who maintained SOPs in Notion and coordinated manager schedules and project tracking.

At Manna, I coordinated day-to-day operations, staff schedules and resource allocation. I also supported payroll-related processes and helped keep operational workflows organised.

I used Notion to maintain SOPs, coordinate managers’ schedules and track projects through stages such as in progress and completed. I also supported recruitment and onboarding, alongside training and performance feedback.

At Eir, I conducted candidate interviews and contributed to hiring decisions. I created training documentation, monitored sales and service KPIs, and handled customer escalations; in Credit Control, I surpassed monthly cash targets of €25,000.

Experience

Work history, roles, and key accomplishments

Operations Supervisor

Manna

May 2026 - Aug 2026 (3 months)

Coordinated day-to-day operations, managed staff schedules and resource allocation, and used Notion to maintain SOPs and track projects. Supported recruitment, onboarding, training, and performance reporting.

Operations Management Staff Scheduling Resource Allocation Payroll Support Notion SOPs Project Tracking Recruitment Onboarding Training Coaching Performance Monitoring Reporting Compliance Health and Safety

Senior Agent – Webchat Sales & Customer Support

Eir

Oct 2023 - May 2026 (2 years 7 months)

Conducted candidate interviews and contributed to hiring decisions. Supported team operations, provided coaching and training, monitored performance against KPIs, and handled customer escalations.

Recruitment Candidate Interviews Hiring Decision Support Team Operations Coaching Training Documentation Performance Monitoring KPI Tracking Customer Escalation Sales Customer Support

Credit Control

Eir

Feb 2022 - Oct 2023 (1 year 8 months)

Managed back-office debt-cleansing tasks and refund processes while consistently surpassing monthly cash targets of €25,000. Supported colleagues and team leaders by resolving customer queries and handling escalated issues.

Credit Control Debt Management Refund Processing Cash Target Achievement Customer Query Resolution Escalation Handling Team Support

Fulfilment

Eir

Dec 2020 - Feb 2022 (1 year 2 months)

Exceeded sales targets while supporting team leaders with daily operations and training new hires. Supported agents through chat and managed responsibilities across multiple campaigns.

Sales Target achievement Team Support Training Operations Support Multichannel Campaign Management Live Chat

Customer Care

Eir

Aug 2020 - Dec 2020 (4 months)

Created and maintained internal training documentation to help new hires and team members learn key processes. Delivered customer support while meeting sales and service targets and helping colleagues with training.

Customer Support Training Documentation Sales Service Targets team training