Nicolas Barbetta

At RAS INTERIM, I keep 24/7 staffing operations running across a 200+ agency network in France, Spain, Luxembourg, and Monaco. I schedule teams of up to 13 service coordinators and maintain 98% SLA compliance while resolving complex workforce and HR escalations.

Previously at KONECTA supporting SMCP, I cleared a 1,500+ ticket backlog by reorganizing customer-service channels and standardized more than 1,000 SOPs across European operations. I also delivered bilingual training sessions and produced daily and weekly KPI reporting for management.

My retail operations background includes supervising an 11-person team at GIFI, improving floor-stock availability, managing inbound logistics of roughly 20 pallets per day, and reducing stock discrepancies through demand forecasting and replenishment control.

Alongside this work, I monitor high-stakes remote exams for VICTVS, achieving a greater than 99% completion rate through real-time troubleshooting, security protocols, and detailed audit reporting.