Open to opportunities

San Sumagang

@sansumagang

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Dedicated professional with over 5 years in technical assistance.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer service and technical assistance while providing opportunities for growth and development.

I am a committed and client-focused professional with more than 5 years of experience in technical assistance, sales, records management, and customer service. My career has been marked by a high standard of accuracy in documentation and a strong adherence to compliance with company protocols and legal standards. I have a proven track record of ensuring the accurate and timely retrieval of patient information while maintaining confidentiality in accordance with HIPAA and other privacy regulations.

Throughout my career, I have demonstrated my capacity to provide outstanding customer service, handle challenging problems, and support corporate success. My experience includes coordinating with clients to clarify requests and providing updates on record retrieval status. I have also excelled in outbound sales, achieving sales targets through effective communication and negotiation, and building strong relationships with clients.

Experience

Work history, roles, and key accomplishments

Sales Representative

MCA Financial

Nov 2017 - Nov 2018 (1 year)

Conducted outbound sales calls to generate leads and secure client accounts, consistently achieving sales targets through effective communication and negotiation. Built strong client relationships while introducing and explaining the benefits of MCA financial products to potential business owners.

Outbound Sales Lead Generation Negotiation Relationship Building Financial Products Sales Targets

Customer Service Representative

Telecommunications Company

May 2014 - Jun 2016 (2 years 1 month)

Delivered exceptional customer service by addressing inquiries and resolving complaints related to services, plans, and promos. Successfully resolved customer issues concerning prepaid services, including failed reloading, connectivity problems, and incorrect charges.

Customer Service Technical Support Problem Solving

Medical Records Coordinator

Undisclosed Company

Nov 2018 - Present (6 years 7 months)

Requested, collected, and organized medical records from healthcare providers, ensuring high accuracy and compliance with company protocols and HIPAA regulations. Coordinated with clients to clarify requests and provide updates on record retrieval status, maintaining patient confidentiality.

HIPAA Documentation

Education

Degrees, certifications, and relevant coursework

Negros Oriental State University

Master of Computer Applications, Computer Applications

Completed advanced studies in computer applications, focusing on software development, system management, and IT project management. Gained expertise in various programming languages and database systems.