Kendall Patterson
@kendallpatterson
Detail-oriented professional with strong experience in technical support.
What I'm looking for
I am a detail-oriented professional with a Bachelor of Science in Journalism and Emerging Media from Kennesaw State University. My career has been marked by a strong focus on technical support, client care, and documentation. I excel in troubleshooting and resolving technical issues, ensuring that clients receive the highest level of service and support. My experience in utilizing Electronic Medical Record (EMR) systems has equipped me with the skills necessary for accurate data entry and patient charting in fast-paced clinical environments.
In my current role as a Medical Assistant at Suncoast Skin Solutions, I have honed my ability to manage clinical tasks while maintaining compliance with HIPAA and OSHA regulations. I pride myself on my compassionate approach to patient communication and my commitment to delivering high-quality care. Previously, as a Technical Support Specialist at HiCentral MLS, I provided timely support for application software, addressing customer inquiries and ensuring industry compliance. My collaborative work with Product and Implementation teams has allowed me to enhance technical documentation and improve client engagement significantly.
Experience
Work history, roles, and key accomplishments
Medical Assistant
Suncoast Skin Solutions
Mar 2025 - Present (4 months)
Proficiently utilized Electronic Medical Record (EMR) systems for accurate and timely clinical documentation, including patient vitals, medical histories, and medication records. Supported physicians in delivering high-quality patient care through clinical tasks such as specimen collection and medication administration.
MLS Technical Support Specialist
HiCentral MLS
Feb 2024 - Present (1 year 5 months)
Provided timely and effective technical support for application software, addressing customer inquiries related to technical and product issues. Assisted clients in maintaining industry compliance requirements through a vast understanding of complex rules and regulations.
Client Success Specialist
Herrmann Global
Aug 2020 - Present (4 years 11 months)
Managed and produced client-facing articles to enhance readability and comprehension for client utilization and engagement in the SaaS platform. Collaborated with Product and Implementation teams to create and enhance technical documentation.
Education
Degrees, certifications, and relevant coursework
Kennesaw State University
Bachelor of Science, Journalism and Emerging Media
Studied Journalism and Emerging Media. Developed skills in communication, media production, and digital storytelling. Gained expertise in technical support, client care, and documentation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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