Rusheika Reid

Provided support for over 50 daily customer inquiries via Gorgias, handling refunds and account concerns while maintaining a 95% customer satisfaction rate. Demonstrated expertise in managing complex account issues, contributing to a 9% improvement in first-contact resolution.

As an Independent Contractor, managed and scheduled over 45 weekly appointments, improving scheduling efficiency by 17%. Delivered high-quality customer service, addressing over 40 daily inquiries and achieving a 98% client satisfaction rate.

Handled over 50 customer inquiries daily via Freshdesk, achieving a 95% first-contact resolution rate. Acted as a liaison between customers and cross-functional teams, maintaining a 98% customer satisfaction rate and closing over 100 support tickets weekly.

Completed the Google Workspace Specialist certification, enhancing proficiency in Google Workspace tools and applications.

Achieved certification as a Virtual Assistant, focusing on skills necessary for remote work and effective online communication.

Completed a Diploma in Hospitality Management, gaining essential skills and knowledge in customer service, operations, and management within the hospitality industry.

Earned the Proficiency in English certificate, demonstrating advanced English language skills.