Sanni Zhuo

As a dedicated Customer Service Specialist, I have honed my skills in creating exceptional customer experiences and ensuring operational efficiency. My experience at Mellana Cafe involved training and supervising staff, managing inventory, and maintaining a clean and welcoming environment. I take pride in building rapport with customers, which has significantly contributed to increased retention and positive feedback.

Prior to my role in customer service, I served as an IT Operations Specialist at Lyft HQ, where I was responsible for managing user accounts, resolving technical issues, and supporting new hires throughout their onboarding process. My ability to handle complex escalations and maintain high levels of customer satisfaction has been a hallmark of my career. I am passionate about leveraging my technical skills and customer service experience to contribute to a dynamic team.