Cody Perkins

As an IT Specialist with over 8 years of experience, I excel in customer operations and problem-solving. My journey began in customer service, where I developed a strong foundation in addressing client needs and resolving issues efficiently. I am proficient in Microsoft Office, Windows, and Mac OS management, which has enabled me to provide exceptional support in various roles.

In my most recent position as a Customer Support Specialist at ERB Learning, I successfully resolved help desk tickets and guided customers through the accommodations application process for standardized testing. My commitment to excellence is reflected in my achievement of the lowest call drop rate among my peers for two consecutive years. I have also been recognized as a top performer while managing tier-2 computer service tickets at Nationwide Children’s Hospital, where I provided support in medical staff offices and patient rooms.

Throughout my career, I have consistently sought to improve processes and enhance user experiences. My role as an Operations Assistant involved merging processes in CRM systems to promote efficiency, and I have a proven track record of recruiting and onboarding candidates effectively. I am passionate about leveraging my skills to contribute positively to any organization.