Maria Gavrilaki

Handled the full reservations cycle for Apollo's largest destination worldwide, checking availability, applying Stop Sales, and resolving Change of Allocation (COA) requests to maximize profitability for DERTOUR, Apollo, and DT Services.

Handled the full cycle of operations — reservations, availability, transfers, contracts, and pricing — organizing events and training, creating social media content, building two company websites, and integrating a logistics platform.

Contributed to the organization's recognition as 2021 TripAdvisor's Best of the Best Traveller's Choice (#1 Greece, #15 Europe) and its successful sale in 2024. Handled the full cycle of operations across Airbnb, Viator, Booking.com, GetYourGuide, Fareharbor, and Trekksoft — reservations, availability, transfers, contracts, and pricing — while organizing events, staff training, and social media co

Compiled, verified, and entered source data into internal systems, resolving discrepancies and maintaining accurate records for the Trade Marketing Intelligence team.

Provided customer service and sales support to existing and new accounts, entering and maintaining orders in SAP and ensuring accurate prospect and customer data.

Standard Front Office and reservations duties along with Night Audit — balancing daily financial accounts, reconciling revenue, and generating accurate End-of-Day reports.

Standard Front Office duties.

Completed a Travel Agency Specialist program at IEK AKMI from 2007 to 2009.

Completed a 3-month E-Commerce Specialist certification in 2021.

Completed a 7-month program in Animator of Outdoor Tourism Recreational Activities in 2022.

Studied Environmental Engineering at the Technical University of Crete from 2001 to 2005.

Completed training in techniques for learning and teaching minimum impact outdoor ethics.