Abdu Bouzidi

Handled a high daily volume of client inquiries across phone, chat, languages, and email, maintaining consistent resolution quality. Built strong client relationships through structured proactive follow-up, identified recurring issues for knowledge-base improvements, and maintained interaction logs to surface trends for the broader team.

Managed complex banking inquiries with a strong focus on accuracy and client confidence. Handled significant fraud cases annually by coordinating rapid responses across teams to help prevent financial loss and supported process improvements that streamlined onboarding.

Onboarded and trained staff, creating structured SOPs that reduced the ramp-up period for new hires. Managed high volumes of client requests to maintain satisfaction, helped shape a client-first team culture, and supported reporting with KPIs.

Grew community engagement by managing digital client relationships and brand communications across multiple channels. Supported ongoing social media and client relations activities to strengthen brand presence and client connection.

Oversaw hundreds of client experiences annually, maintaining strong occupancy through relationship and expectation management. Led cross-functional operations and guest services, collaborating with local partnerships while working effectively in an async remote environment.

Studied Social Media & Client Relations at Original Surf.

Earned a BA in Sociocultural Animation & Sustainable Development from Ibnou Zohr University.

Completed a Diploma in Hotel Management at Founty Tourism Institution.