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Kristina Novikova

@kristinanovikova

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Customer operations professional at Park Hyatt London River Thames, coordinating guest issues across three departments.

Greece

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What I'm looking for

I’m looking to transition into customer support, customer success, digital operations, or AI-focused work, and contribute to customer experience in technology-enabled environments.

At Park Hyatt London River Thames, I coordinated daily operations across Front Office, Housekeeping, and Engineering to resolve customer and operational issues. I also managed room inventory and coordinated VIP, loyalty, and group requirements.

At Marriott County Hall Hotel, I supervised customer-facing operations and coached team members. I resolved complaints and complex service issues, and coordinated teams to address operational concerns.

Earlier, as a Front Desk Associate at Marriott County Hall Hotel, I supported customers with enquiries, billing, check-in, check-out, and service requests. At Three Shades Boutique Hotel, I managed reservations, billing, and customer communications.

My experience also includes guest relations at The Address Hotel Dubai Marina and food and beverage work with International Hotel Brands. I’m transitioning toward technology and AI-focused roles, supported by training in Machine Learning & Artificial Intelligence through AWS and Social Media Marketing through Northwestern University.

Experience

Work history, roles, and key accomplishments

Rooms Division & Facilities Coordinator

Park Hyatt London River Thames

Apr 2025 - Dec 2025 (8 months)

Coordinated daily operations across Front Office, Housekeeping and Engineering to ensure timely resolution of customer and operational issues. Managed room inventory, VIP and group requirements, and supported arrival planning in a fast-paced environment.

Opera PMS MARSHA Microsoft Office Customer Service Operations Coordination Problem Solving

Front Office Supervisor

Marriott County Hall Hotel

Jan 2019 - Jul 2021 (2 years 6 months)

Supervised daily customer-facing operations and coached team members to maintain high service standards. Resolved complex customer complaints and coordinated cross-functional teams to improve guest experience and audit performance.

Opera PMS MARSHA Customer Service Team Leadership Complaint Resolution Service standards

Front Desk Associate

Marriott County Hall Hotel

Apr 2018 - Dec 2018 (8 months)

Provided customer support throughout the customer journey, including enquiries, billing, check-in, check-out and service requests. Resolved complaints and coordinated with internal departments to ensure timely follow-up.

Customer Service Complaint Resolution Billing Operational Records Coordination

Front Desk Officer

Three Shades Boutique Hotel

Apr 2017 - Nov 2017 (7 months)

Delivered personalised customer support in a fast-paced international environment. Managed reservations, billing and customer communications, coordinating with internal teams to resolve requests and operational issues.

Customer Service Reservations Billing Communication Skills Coordination

Guest Relations Representative

The Address Hotel Dubai Marina

Oct 2015 - Feb 2017 (1 year 4 months)

Managed customer relationships and restaurant reservations in an international luxury environment. Responded to customer enquiries across multiple channels and supported engagement and loyalty initiatives.

Customer Relationship Management Reservations Communication Skills Administrative Reporting Event Coordination