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Sanjana PrajapatiSP
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Sanjana Prajapati

@sanjanaprajapati

Customer Support Representative at WING OPERATIONS who coordinated medical transportation rides and supported clients with trip updates.

India
Message

At WING OPERATIONS, I provided customer support for medical transportation services, helping clients with driver updates, trip status, and route guidance. I also booked and coordinated rides between patients’ homes and medical appointments.

At EMAAR PROPERTIES, I provided virtual assistance to on-site workers and tenants in Dubai. I managed calendars and appointments, handled email communication, and escalated urgent issues.

At TECH MAHINDRA and CONCENTRIX, I supported Flipkart customers through chat and phone. I handled queries about orders, cancellations, refunds, and product issues, coordinating with internal teams on escalations.

Experience

Work history, roles, and key accomplishments

WO

Customer Support Representative

Wing Operations

Sep 2025 - May 2026 (8 months)

Provided 24/7 customer support for medical transportation services, assisting clients with driver updates, trip status, and route guidance. Booked and coordinated rides between patients' homes and medical appointments, ensuring safe and timely transportation.

Tech Mahindra logoTM

Client Support Executive

Dec 2022 - May 2023 (5 months)

Delivered chat-based support for Flipkart with 100% customer satisfaction. Resolved an average of 150 customer queries daily, including order tracking, cancellations, and product issues, and collaborated with internal teams to solve escalated concerns.

Concentrix logoCO

Client Support Executive

Jun 2020 - Dec 2022 (2 years 6 months)

Delivered call-based customer support for Flipkart with a strong focus on customer satisfaction and issue resolution. Handled over 90 customer calls daily, assisting with order tracking, cancellations, refunds, and product-related concerns.

Education

Degrees, certifications, and relevant coursework

University of Calcutta logoUC

University of Calcutta

Bachelor of Arts, Journalism and Mass Communication

2020 - 2023

Pursued a Bachelor of Arts in Journalism and Mass Communication from 2020 to 2023.

LS

Little Flower Higher Secondary School

Higher Secondary, General Studies

2018 - 2020

Completed higher secondary education from 2018 to 2020.

Tech stack

Software and tools used professionally

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