Open to opportunities

Khushi Parmar

@khushiparmar

Message

B.com graduate exploring remote opportunities with strong organizational skills.

India

Message

What I'm looking for

I am looking for remote opportunities that allow me to utilize my skills in customer service and administration while providing room for professional growth.

I am a dedicated B.com graduate currently pursuing my MBA with a focus on General Management and Finance. I thrive in virtual work environments and am eager to contribute effectively while growing professionally. My experience as a Virtual Assistant has honed my administrative skills, allowing me to manage schedules and handle correspondence efficiently.

In my previous roles, I have consistently exceeded performance metrics, particularly in customer support, where I successfully resolved inquiries and complaints, enhancing customer satisfaction ratings significantly. My ability to adapt quickly to new technologies and my strong organizational skills have been key to my success in these positions. I am committed to delivering high-quality service and am always looking for ways to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

WINGS

Oct 2024 - Present (9 months)

Provided administrative support to clients, managed schedules, and handled email correspondence. Successfully increased client satisfaction ratings by 30% through efficient task management and communication.

Administrative Support Scheduling Email Communication Client Communication

Customer Support Executive

Kochartech

Oct 2023 - Sep 2024 (11 months)

Provided exceptional customer service as a Swiggy customer support executive, handling inquiries, resolving complaints, and ensuring customer satisfaction. Consistently met or exceeded performance metrics, including response times, resolution rates, and customer satisfaction scores.

Customer Service Performance Metrics Customer Satisfaction Communication

Associate Customer Support

TechMahindra

May 2020 - Nov 2020 (6 months)

Successfully served as an Associate Customer Support representative for the Flipkart voice process. Demonstrated effective communication skills while assisting customers with their inquiries and concerns.

Customer Support Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

JG University

Master of Business Administration (MBA), General Management with a focus on Finance

Currently pursuing a Master of Business Administration with a focus on General Management and Finance. Developing advanced business acumen and strategic thinking.