Nishant Pandey
@nishantpandey1
Dedicated IT/Network Support Engineer with 6+ years of experience.
IndiaWhat I'm looking for
I am a dedicated and certified IT/Network Support Engineer with over six years of experience in providing technical assistance and troubleshooting hardware and software issues. My expertise lies in maintaining IT infrastructure, computer networks, cloud services, and security protocols. I am proficient in mobile device management using tools like Microsoft Intune and Blackberry UEM, and I hold certifications in CCNA and Microsoft 365 Admin.
Currently, I work as an IT Administrator at Wipro, where I provide global IT support for a major banking client. My role involves installing, configuring, and maintaining network hardware and software, ensuring seamless connectivity and functionality. I have a proven track record of diagnosing and resolving complex issues related to device connectivity and application installations, which is critical for minimizing downtime and maintaining a secure technology infrastructure.
Previously, I served as a Senior Process Associate at Tata Consultancy Services, where I supported the operational health of O365 Suite Applications. My responsibilities included troubleshooting various Office 365 issues, conducting routine monitoring, and developing future strategies for O365 products. I am passionate about leveraging my skills to enhance IT services and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
IT Administrator
Wipro
Nov 2023 - Present (1 year 6 months)
As an IT Administrator, I provide global IT support, focusing on network hardware and software installation, configuration, and maintenance. I assist users with mobile device management using Microsoft Intune and Blackberry UEM, ensuring device connectivity and resolving application issues.
Senior Process Associate
Tata Consultancy Services
Oct 2019 - Nov 2023 (4 years 1 month)
In my role as a Senior Process Associate, I supported the onshore team on MS 365, ensuring operational health of O365 applications. I managed troubleshooting, monitoring, and reporting for system performance and security, while also developing strategies for O365 products.
TIM Engineer
Tech Mahindra
Apr 2018 - Jun 2019 (1 year 2 months)
As a TIM Engineer, I oversaw IT service desk operations, providing leadership and support to technicians. I ensured accurate information delivery on IT products and coordinated with the ISP team to enhance service delivery.
Education
Degrees, certifications, and relevant coursework
FOFortinet
Network Security Expert, Network Security
2024 -
Completed training as a Network Security Expert, focusing on FortiGate administration and network security best practices.
RURadha Govind University
Post Graduate Diploma, Computer Application
2020 - 2021
Completed a Post Graduate Diploma in Computer Application (PGDCA) focusing on advanced computer applications and software development.
CICisco
CCNA, Networking
Achieved CCNA certification, demonstrating proficiency in networking fundamentals and the ability to install, configure, and troubleshoot networks.
Microsoft
Microsoft 365 Admin, Cloud Services
Completed training in Microsoft 365 Administration, focusing on managing and securing Office 365 environments.
Microsoft
Microsoft Intune, Mobile Device Management
Completed training in Microsoft Intune, focusing on mobile device management and security.
Tech stack
Software and tools used professionally
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