At Sonata Software, I support a Berry Global / Amcor client environment, administering Azure Active Directory and Microsoft Intune for enterprise users. I manage device compliance, app protection policies, and access controls across Microsoft 365 services.
Previously, I delivered service desk and desktop support at Galaxe Solutions, Microland, and Karya Regreenovate Solution. My work has included resolving L1/L2 and L2/L3 incidents, supporting VPN and endpoint issues, and managing ITSM requests in line with ITIL practices.
