Looking for a job

MOHAMMED NAVEED

@mohammednaveed

Message

I support secure Microsoft 365, identity, network, and IT operations across enterprise environments.

India

Message

What I'm looking for

I'm looking to contribute my IT and security experience in a dynamic organization that values innovation and growth, where I can support organizational success while continuing my professional development.

I'm currently supporting Microsoft 365 at Infosys BPM, troubleshooting, configuring, and deploying services while managing user access, security controls, documentation, updates, and backups.

I've managed identity and access for 300+ users at Decisions BPM and supported IT operations across India and the USA. My background also includes service desk training, ServiceNow ticketing, Active Directory, DNS, DHCP, LAN/WAN administration, cybersecurity practices, and network routing and switching.

Experience

Work history, roles, and key accomplishments

Current

M365 Support Engineer

Current

Infosys BPM Pvt. Ltd.

Jan 2024 - Present (2 years 8 months)

Provided advanced technical support for Microsoft 365 products, including troubleshooting, configuration, and deployment. Managed user accounts, permissions, and access controls to ensure optimal security and functionality.

Microsoft 365 Troubleshooting Configuration Deployment User Account Management Access Control Security Policies Documentation Training

Corporate IT Engineer

Decisions BPM Pvt. Ltd.

Mar 2023 - Dec 2023 (9 months)

Managed identity and access for 300+ users across Hyderabad, Mumbai, and the USA. Led IT operations and served as the first point of contact for software and hardware issues.

IAM IT Operations Onboarding Offboarding IT Asset Management New Hire Orientations Budget Monitoring Vendor coordination

SME & Trainer – Service Desk L1.5 Support

BCT

Jul 2021 - Feb 2023 (1 year 7 months)

Conducted process training and provided SOP guidance for new hires. Managed ticketing systems, ensuring SLA adherence and escalation of critical issues.

Training SOP流程设计 Ticketing Systems SLA Management Escalation Management Voice support Email Support Process Improvement

Service Desk Support Engineer L1

Unisys

Jan 2021 - Jun 2021 (5 months)

Delivered chat-based support for IT-related issues and software installations. Created and managed tickets using ServiceNow and ensured timely resolution.

ServiceNow Ticketing Live Chat Software Installation IT Support

IT Desk Support Associate

Success International School

Sep 2017 - Nov 2020 (3 years 2 months)

Installed and configured hardware, software, and networks, and provided technical support. Implemented robust security measures, including antivirus installation and password management.

Hardware installation Software Configuration Network Setup Technical Support Antivirus Password Management