Open to opportunities

Anti Right

@antiright

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Energetic IT support specialist with strong troubleshooting skills.

Nepal

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What I'm looking for

I am looking for a role that allows me to utilize my troubleshooting skills and grow in a supportive environment.

I am a young and energetic IT support specialist with a passion for troubleshooting and resolving technical issues. My experience at Gorrion International has equipped me with the skills to guide users through complex problems using diagnostic tools, ensuring a seamless experience for customers. I pride myself on my ability to exceed performance and quality targets while delivering exceptional service.

Throughout my career, I have participated in various training and workshops to enhance my skills and adapt to new challenges. My educational background, including a Diploma in Information Technology from La Trobe University, has provided me with a solid foundation in computer programs and digital skills. I am dedicated to continuous learning and improving my technical expertise to better serve my organization.

Experience

Work history, roles, and key accomplishments

IT Support

Gorrion International

Dec 2021 - Jul 2022 (7 months)

Provided technical support by guiding users through troubleshooting processes using diagnostic tools. Assisted programmers in identifying and resolving software errors, while maintaining a database of customer issues to improve resolution efficiency. Participated in training sessions to enhance technical skills.

Technical Support Troubleshooting Diagnostics Customer Service Database Management Error Resolution Training Communication Time Management

Education

Degrees, certifications, and relevant coursework

La Trobe University

Diploma of Information Technology, Information Technology

2016 - 2016

Completed a Diploma of Information Technology at La Trobe University, gaining skills in various IT disciplines including programming and technical support.

Pentagon International Higher Secondary School

Higher Secondary Certificate, Higher Secondary Education

2013 - 2013

Achieved Higher Secondary Education Board (HSEB) certification at Pentagon International Higher Secondary School, focusing on advanced studies in preparation for higher education.

Nepal Police Higher Secondary School

School Leaving Certificate, General Education

2010 - 2010

Completed the School Leaving Certificate Examination (SLC) at Nepal Police Higher Secondary School, which provided foundational education and skills necessary for further studies.