Open to opportunities

Sanele pretty Koli

@saneleprettykoli

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Customer Service Specialist with 5+ years resolving complex cases across industries.

South Africa

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What I'm looking for

I’m looking for international remote customer support work where I can manage high-volume inquiries, resolve complex issues, and use CRM systems to improve customer retention and satisfaction—working with a team that values clear communication and timely solutions.

I’m a Customer Service Specialist with more than 5 years of experience supporting customers across telecommunications, insurance, debt collection, and courier industries. I handle high-volume inbound and outbound interactions while keeping service-level targets and customer outcomes front and center.

I’m experienced in resolving complex customer issues by managing complaints, negotiating payment arrangements, and coordinating escalations. I create and maintain accurate customer cases and records using CRM systems, with a strong focus on customer retention and satisfaction.

I work confidently in remote, multicultural environments, balancing remote support and time management while maintaining professional communication. I’m comfortable supporting customers through phone, email, and chat, and I’m ready to bring that same reliability and problem-solving energy to new teams.

Experience

Work history, roles, and key accomplishments

Customer Service Consultant

Skynet Worldwide Couriers

Sep 2024 - Feb 2025 (5 months)

Managed parcel tracking, delivery inquiries, and customer escalations while creating and maintaining customer cases in CRM systems. Coordinated with drivers and operations to ensure timely updates.

Customer Support Complaint Resolution Escalation Handling Data Entry Record Management Remote Work Support

Member Service Consultant

PPS Insurance

Apr 2023 - Aug 2024 (1 year 4 months)

Handled policy, billing, and account-related customer requests while maintaining compliance when processing customer information. Resolved member concerns and supported customer retention through effective communication and issue resolution.

Customer Support Compliance Complaint Resolution Customer Retention CRM Systems Problem Solving

Customer Service Agent

Vodacom Merchants

Mar 2021 - Nov 2022 (1 year 8 months)

Provided inbound customer support and account assistance, capturing customer information accurately and efficiently. Supported quality and customer satisfaction targets while resolving customer requests.

Inbound Customer Support Data Entry Quality Assurance Customer Satisfaction Problem Solving Customer Support Communication

Debt Collector

Fourie & Associates (IDC)

Jan 2018 - Sep 2020 (2 years 8 months)

Negotiated payment arrangements and managed customer accounts while maintaining accurate collection records and documentation. Built positive customer relationships while meeting collection goals through structured follow-up and escalation when needed.

Debt Collection Payment Arrangement Record keeping Documentation Management Escalation Management Problem Solving CRM Data Management