Open to opportunities

Dalton Brown

@daltonbrown1

Message

Customer service specialist resolving complex escalations through live chat and empathetic communication.

South Africa

Message

What I'm looking for

I’m looking for a customer service role where I can resolve complex cases with empathy and professionalism, handle live chat escalations, and consistently meet response-time and quality targets—ideally with remote work during UK business hours.

I’m a customer service specialist with 15+ years across contact centre, telesales, and retail environments, including live chat support and escalation handling. I resolve complex issues with empathy and professionalism while meeting response-time and quality targets and keeping accurate records.

I’ve served UK and international customers, including Amazon, Capita, Mindpearl, and other retail brands. In recent roles at Amazon, I provided real-time live chat support, handled escalated shipping and delivery cases, and managed property damage claims end-to-end through to resolution.

I’m fully set up for remote work and available during UK business hours. Bilingual in English and Afrikaans, I bring strong written communication, active listening, conflict resolution, and team collaboration to every customer interaction.

Experience

Work history, roles, and key accomplishments

Shipping Delivery Resolution Spec

Amazon

Feb 2025 - Apr 2026 (1 year 2 months)

Provided live chat support to frontline agents for UK customers and resolved escalated contacts with empathy and professionalism. Managed property damage claims end-to-end with accurate record-keeping through resolution.

Live Chat Support Escalation Handling Customer Service Property Damage Claims Active Listening Record keeping Conflict Resolution Meeting Response & Quality Targets

Acting Shipping Delivery Resolution

Amazon

Nov 2024 - Feb 2025 (3 months)

Handled escalated cases and supported frontline agents in an acting senior capacity. Resolved property damage and driver-related issues through to closure.

Escalation Handling Customer Service Property Damage Claims Delivery Issue Resolution Active Listening Conflict Resolution

Customer Service Associate

Amazon

Sep 2020 - Nov 2024 (4 years 2 months)

Assisted UK-based customers with delivery issues and resolved complaints to a high standard. Supported drivers to complete successful deliveries while balancing service quality with turnaround.

Customer Service Delivery Issue Resolution Complaint Handling Active Listening Conflict Resolution Meeting Response & Quality Targets

Telesales Agent

Homechoice Holdings

Aug 2018 - Feb 2020 (1 year 6 months)

Engaged customers, resolved queries, and consistently met and exceeded monthly targets. Maintained strong customer interactions while delivering on performance expectations.

Telesales Customer Service Query Resolution Conflict Resolution Active Listening Team Collaboration

Customer Service Advisor

Capita

Jan 2018 - Jul 2018 (6 months)

Supported UK network-provider customers by resolving queries and complaints professionally. Managed customer interactions with emphasis on resolution quality.

Customer Service Complaint Handling Conflict Resolution Active Listening