Modiegi Maluleke

I am a customer support specialist with eight years of contact-centric experience supporting high-volume enquiries, managing case workflows, and handling complex interactions across multiple channels. I combine expert-level Salesforce proficiency with strong written and verbal communication to deliver accurate case management and multilingual support.

Throughout my career I have worked in contact-centre environments at TransUnion, Webhelp, Altron Bytes Solution, WNS Global Solutions, and Credit Rescue, where I handled inbound and outbound campaigns, coordinated appointments with technical teams, and followed structured call-handling methodologies. I routinely de-escalate issues, clarify account information, and ensure clear handovers to internal teams to maintain consistent customer outcomes.

I bring disciplined adherence to procedures and metrics, a track record of contributing to process improvements and quality assurance, and practical administrative experience from a personal assistant role. I am multilingual (Xitsonga, English, Sepedi, IsiZulu) and focused on delivering reliable, customer-first service that reduces repeat contacts and supports cross-team collaboration.