At IThuseng Trading (Pty) Ltd, I provide Tier 1 support for sign-in, password, account-access, Microsoft 365/Office, and connectivity issues. I also assist with Microsoft Teams access and Active Directory and Azure account requests.
I support users remotely with TeamViewer and Windows Remote Desktop, and troubleshoot basic LAN/Wi-Fi connectivity. At Erasmus Monareng High School, under IThuseng Trading, I managed 40+ Active Directory and Azure user accounts and handled authentication, access, and permissions requests.
At Sijabulile High School, under IThuseng Trading, I supported 35+ users and troubleshot 10+ login, authentication, and network connectivity issues per month. I maintain support records and documentation, and hold Microsoft credentials in Azure Fundamentals, Active Directory Domain Services, identities and access, and Azure Virtual Desktop.
