At Private Health Administrators (PHA), I configure and deploy workstations for new employees and support their onboarding. I also create and maintain accounts and access in Active Directory and Azure Active Directory.
I administer Microsoft 365 accounts, company mailboxes, Exchange access, and user permissions. I provide first- and second-line support for hardware, software, and connectivity issues, including VPN configuration, and manage user tickets through Jira.
At Durban University of Technology, I assisted students and staff with library and IT-related enquiries and provided first-level technical assistance. I also supported research commons activities and postgraduate information services.
