Mabutho Ngobese
@mabuthongobese
IT Support Technician at Thourban Security managing Active Directory, Microsoft 365 support, and incident resolution.
South AfricaWhat I'm looking for
At Thourban Security, I provide first-line IT support to users and resolve hardware, software, and network issues. I also manage Active Directory accounts and support Microsoft 365 applications.
I log and resolve incidents using a ticketing system in line with SLA targets, and perform routine maintenance, updates, and patch management.
At ICT Software Applications, I installed and configured desktop and laptop systems, supported software and system configuration issues, and assisted with hardware setup and preventive maintenance.
Earlier, as an IT Support Technician Intern at Dis-Chem Pharmacies, I resolved support tickets involving hardware, software, and connectivity, and assisted with operating systems, end-user devices, and Active Directory. I hold CompTIA A+ Core 1 and Network+ certifications and have a Higher Certificate in Information Technology from Management College of Southern Africa (MANCOSA).
Experience
Work history, roles, and key accomplishments
IT Support Technician
Thourban Security
Oct 2025 - Present (1 year)
Provide first-line IT support to 50+ users, diagnose and resolve hardware, software, and network issues, and manage Active Directory user accounts and Microsoft 365 applications.
IT Support Assistant
ICT Software Applications
Jan 2025 - Apr 2025 (3 months)
Installed and configured desktop and laptop systems, provided technical support for software issues, and assisted with hardware setup and preventive maintenance.
Electrical Assistant
Mathosi Engineering
May 2024 - Dec 2024 (7 months)
Assisted with installation and maintenance of electrical systems, supported troubleshooting and repair tasks, and conducted routine inspections to ensure safety compliance.
IT Support Technician Intern
Dis-Chem Pharmacies
May 2022 - Jun 2023 (1 year 1 month)
Resolved 20+ IT support tickets weekly, installed and configured operating systems and applications, and assisted in managing user accounts via Active Directory.
Security Officer
Stallion Security
Mar 2019 - Apr 2022 (3 years 1 month)
Monitored CCTV systems, controlled access to restricted areas, maintained incident reports, and performed security patrols to ensure safety compliance.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Data Analytics Essentials, Data Analytics
2025 - 2025
Completed the Data Analytics Essentials course in 2025.
Cisco Networking Academy
Digital Safety and Security Awareness, Digital Safety and Security
2025 - 2025
Completed the Digital Safety and Security Awareness course in 2025.
Linux Foundation
Introduction to Linux, Linux
2025 - 2025
Completed the Introduction to Linux course in 2025.
Cisco Networking Academy
Introduction to Cybersecurity, Cybersecurity
2025 - 2025
Completed the Introduction to Cybersecurity course in 2025.
Cisco Networking Academy
JavaScript Essentials, JavaScript
2025 - 2025
Completed the JavaScript Essentials course in 2025.
Cisco Networking Academy
Introduction to Data Science, Data Science
2025 - 2025
Completed the Introduction to Data Science course in 2025.
CompTIA
CompTIA Network+, Network+
2023 - 2023
Earned CompTIA Network+ certification in 2023.
CompTIA
CompTIA A+ Core 1, A+ Core 1
2023 - 2023
Earned CompTIA A+ Core 1 certification in 2023.
Management College of Southern Africa (MANCOSA)
Higher Certificate in Information Technology (NQF Level 5), Information Technology
2020 - 2021
Completed a Higher Certificate in Information Technology at NQF Level 5 from 2020 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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