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Busisiwe Bongekile

@busisiwebongekile

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IT Technician at Tech Keys, resolving Windows, Microsoft 365, and connectivity issues for remote users.

South Africa

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At Tech Keys, I provided first-line remote IT support, troubleshooting Windows issues, Microsoft 365 applications, and user account access. I documented resolutions in tickets and escalated complex or out-of-scope incidents to specialist teams.

Previously, as an IT Technician at CMS IT, I delivered onsite and remote assistance, resolving PC and connectivity issues and supporting CCTV and biometric systems. I hold a Further Education and Training Certificate in Information Technology from iStudent Academy.

Experience

Work history, roles, and key accomplishments

Tier 1 IT Support Technician

Tech Keys

Jan 2026 - Oct 2026 (9 months)

Provided first-line remote IT support, responding to user incidents and service requests. Troubleshot Windows issues, assisted with Microsoft 365, investigated connectivity problems, and documented resolutions in tickets.

Microsoft 365 Active Directory Windows Remote Support Troubleshooting Networking VPN WiFi LAN Ticketing Systems

IT Technician

CMS IT

Jun 2023 - Dec 2025 (2 years 6 months)

Delivered onsite and remote technical assistance to a diverse clientele across multiple locations. Diagnosed and resolved complex connectivity and personal computer issues for end-users, and provided dedicated support for CCTV and biometric systems.

CCTV Biometrics Troubleshooting Connectivity Remote Support

Education

Degrees, certifications, and relevant coursework

iStudent Academy

Further Education and Training Certificate in Information Technology, Information Technology

2022 - 2023

Earned a Further Education and Training Certificate in Information Technology, covering A+ Hardware, N+, Cloud Fundamentals, Security Fundamentals, Operating Systems, and Technical Support.