Looking for a job

Trust Mudau

@trustmudau

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I resolve first-line Windows, access, connectivity, and user support issues.

South Africa

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What I'm looking for

I’m looking for a South Africa-remote first-line IT support role aligned to UK business hours, where I can troubleshoot Windows, access, connectivity, and user issues while owning tickets through resolution or escalation.

I provided day-to-day first-line IT support at Diiteleni Trading and Projects, helping Windows users resolve hardware, software, peripheral, email, account, and access issues.

I diagnose connectivity, printer, software, and user-access problems using structured troubleshooting and clear communication, following issues through resolution or appropriate escalation.

My hands-on labs include a 10-ticket helpdesk simulation and 15 Windows/Linux support incidents covering DNS, networking, permissions, logs, services, security triage, RCA, and knowledge-base documentation.

I’ve also built Microsoft Entra ID and Microsoft 365 IAM workflows for users, groups, joiner-mover-leaver processes, password and account support, access reviews, and SLA-based ticket handling.

Experience

Work history, roles, and key accomplishments

IT Support

Diiteleni Trading and Projects

Jan 2023 - Jan 2026 (3 years)

Provided first-line technical support for hardware, software, Windows users, and peripherals. Diagnosed and resolved connectivity, printer, software, email, and account issues, and followed issues through to resolution with clear communication.