Open to opportunities

Saneice Morris

@saneicemorris

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Dedicated customer service and sales professional with 3+ years experience.

Jamaica

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What I'm looking for

I am looking for a remote role that values customer satisfaction and offers growth opportunities.

I am a dedicated and results-driven customer service and sales professional with over three years of experience in supporting clients through various communication channels, including phone, email, and chat. My proven track record showcases my ability to improve customer satisfaction, increase sales, and manage high-volume transactions in fast-paced environments. I thrive on delivering outstanding customer experiences and driving business success.

Throughout my career, I have honed my skills in handling HR-related support and utilizing remote systems and CRM tools effectively. My roles have included Sales Executive at FlashCreate.Co, where I managed outbound calls and qualified prospects, and as a Sales Representative at Mangrovian Travel & Health Insurances, where I handled inbound and outbound calls for insurance and travel packages. I am now seeking a fully remote position that allows me to leverage my skills and experience to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Sales Executive

FlashCreate.Co

Dec 2024 - Apr 2025 (4 months)

Handled outbound calls to leads from company website sign-ups. Qualified prospects by verifying accident and injury details and documented and transferred leads to senior specialists.

Outbound Calling Lead Qualification Sales Operations CRM Data Entry

Sales Representative

Mangrovian Travel & Health Insurances

Apr 2023 - Oct 2024 (1 year 6 months)

Managed inbound and outbound calls for insurance and travel packages. Used scripts to qualify leads and tools like Dial Fusion for communication, verifying customer eligibility and transferring qualified leads to closers.

Outbound Calling Lead Qualification Dial Fusion

Customer Service Representative

Sutherland Global Services

Nov 2020 - Mar 2023 (2 years 4 months)

Provided HR support for Amazon employees, managing inquiries via phone, email, chat, and tickets. Maintained detailed records using Microsoft Word and Amazon Workspaces.

Customer Service Email Support Chat Support Microsoft Word Amazon WorkSpaces

Cashier & Courtesy Helper

MegaMart

Aug 2019 - Nov 2020 (1 year 3 months)

Processed 30+ transactions daily using POS systems. Delivered customer assistance, promoted loyalty cards and discounts, and assisted with product location and price verification.

Inventory Management

Education

Degrees, certifications, and relevant coursework

Ascot High School

High School Diploma, General Studies

Completed studies at Ascot High School, focusing on Family Resource and Management. Achieved qualifications in English Language and Mathematics through City and Guilds.

Gomex Institution of Technology

Certificate, Accounting

Grade: Level 2

Obtained an NVQL Certificate in Accounting Level 2 from Gomex Institution of Technology. This program provided foundational knowledge and practical skills in accounting principles.