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Marta Valero Moreno

@martavaleromoreno

Content Moderator and Team Leader at CCC, managing high-priority social media content and team performance.

At CCC Competence Call Center, I monitored social media content in English, Spanish, and Catalan, including high-priority posts and live videos. I also managed clients’ social media and created content.

Since 2020, I’ve been a Team Leader, coordinating team performance and supporting coaching and professional development. Earlier, I handled customer service, reservations, and travel bookings at Rentalcars.com (BookingGo), Carglass España, Vueling Airlines, and Viajes Iberia / Iberojet Cruceros.

Experience

Work history, roles, and key accomplishments

Content Moderator / Team Leader

CCC Competence Call Center

May 2018 - Jul 2025 (7 years 2 months)

Monitored social media content in English, Spanish, and Catalan, managed high-priority posts and live videos, and led a team since 2020, focusing on motivation, communication, and professional development. Coordinated with HR and ensured compliance with KPIs.

Social Media Management Content Moderation Team Leadership Coaching Communication Skills Decision making Workflow Improvement KPI Management HR Coordination

Reservations Agent / Customer Service

Rentalcars.com (BookingGo)

Oct 2017 - Apr 2018 (6 months)

Provided multichannel customer service via chat, email, and phone, supporting international tourist bookings and coordinating with suppliers. Managed availability, modifications, cancellations, and confirmations while maintaining high service standards.

Customer Service Multichannel Communication Booking Management Supplier Coordination Administrative Support Issue Resolution

Administrative / Customer Service

Blau Gestors

Aug 2016 - Jan 2017 (5 months)

Coordinated goods transportation and courier services, managed logistics with national and international clients, and handled administrative tasks including mailing and staff organization.

Logistics Management Customer Service Administrative Management Supplier Coordination Staff Organization

Customer Service

Carglass España

May 2012 - Jun 2016 (4 years 1 month)

Provided customer service and appointment management, supporting international clients through back-office and international department functions.

Customer Service Appointment Management Back Office International Support

Customer Service / Airline Travel Agent

Vueling Airlines

Jul 2006 - Jul 2011 (5 years)

Worked as a reservations agent for travel agencies and luggage-related services, managing bookings, changes, and cancellations. Handled lost baggage cases and used GDS and World Tracer for international incident management.

Reservations GDS World Tracer Customer Service Ticketing Incident Management Back Office

Travel Agent / Booking Assistant

Viajes Iberia / Iberojet Cruceros

Jun 2004 - May 2006 (1 year 11 months)

Provided customer service and travel advisory, managed bookings, changes, cancellations, and ticket issuance, and handled tour operator and travel agency bookings using the Amadeus system.

Travel Advisory Booking Management Amadeus Customer Service Ticketing