Looking for a job

Sandrine Tuyishimire

@sandrinetuyishimire

Message

I support clients and operations through bilingual service and accurate documentation.

Canada

Message

What I'm looking for

I'm looking for a remote operations, client services, or administrative support role where I can use bilingual communication, accurate documentation, verification, and confidential information handling.

I process customer interactions across phone, email, and chat, resolving account, scheduling, billing, and service requests while keeping records accurate and confidential.

In my freelance remote customer service work, I document more than 100 monthly interactions and resolve over 40 customer inquiries weekly. I also prepare and proofread customer-facing reports and collaborate with internal teams on escalated issues.

Previously, I maintained client and patient records at Kairos Real Estate Acquisition and Comm100, coordinated appointments, supported recruitment administration, and worked with CRM and EHR systems. I'm fluent in French and English and bring careful documentation, verification, and client-service support to remote operations work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Freelance

Jan 2026 - Present (8 months)

Process and document over 100 customer interactions monthly through inbound and outbound calls, email, and chat. Verify account information, resolve inquiries, and prepare reports while maintaining confidentiality.

CRM Systems Data Accuracy Inbound Calls Outbound Calls Documentation Confidential Information Handling Remote Collaboration

Administrative Assistant

Kairos Real Estate Acquisition

Jan 2024 - Jan 2025 (1 year)

Maintained and updated over 200 client records, reviewed documentation for accuracy, and supported report preparation and administrative functions. Coordinated appointments and supported recruitment activities.

Document Review Record keeping Report Preparation Administrative Support Appointment Scheduling Recruitment support

Care Coordinator / Patient Service Representative

Comm100

Jan 2021 - Jan 2023 (2 years)

Maintained accurate patient records using CRM and EHR systems, coordinated over 200 appointments annually, and handled inbound and outbound calls. Managed confidential information and collaborated with healthcare providers.

CRM Systems EHR Systems Patient Scheduling Inbound Calls Outbound Calls Confidential Information Handling Healthcare Coordination