nazifa zahid

Managed 250+ support tickets daily while identifying recurring issues and operational improvement opportunities. Tracked and analyzed operational and patient care KPIs to support data-driven decision making.

Served as the first point of contact for patients and providers, responding to inquiries via chat, email, and phone within 5 minutes on average. Maintained a near-100% customer satisfaction score for 18+ months.

Handled 200+ weekly interactions across email, chat, and phone with a 98% first-contact resolution rate. Improved team response times by 15% through proactive task prioritization and workflow streamlining.

Verified and corrected over 5,000 data records, ensuring accuracy in the key reporting system. Supported time-sensitive project delivery through structured task tracking and reporting.

Provided administrative and customer support for international clients, managing calendars, handling correspondence, and troubleshooting issues. Managed executive calendars, coordinated meetings, and arranged travel.

Supported the preparation of over 50 proposals and organized pursuit documentation to support marketing staff. Participated in brainstorming meetings to develop marketing collateral.

Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders. Negotiated quotes and coordinated documentation, contributing to cost savings.

Pursued a Bachelor's degree in Business Management, gaining a strong foundation in business principles and management practices.