Open to opportunities

sandra maha

@sandramaha

Goal-oriented banking professional with Biochemistry and MBA background, driving operational excellence and customer service.

Nigeria

Message

What I'm looking for

I seek a customer-focused operations role where I can lead teams, improve processes, ensure compliance, and drive branch profitability and service excellence.

I am a goal-oriented, results-driven banking professional with a background in Biochemistry and an MBA (in-view). I combine operational banking experience across teller, cash officer, processing, and branch service management to deliver error-free transactions and strong customer satisfaction.

I have supervised tellers, customer service officers and branch service functions, ensuring 100% ATM uptime, zero fraud tolerance, and adherence to regulatory and internal policies. I have hands-on experience with Finacle, cash and vault administration, transaction authorization, KYC/due diligence, and staff training to improve service delivery.

I bring leadership, analytical skills, attention to detail and a customer-first ethos, with demonstrated achievements in operational efficiency, fraud prevention, and team development. I am ready to apply my skills to drive branch performance and support organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Branch Service Manager

Current

Union Bank of Nigeria

Sep 2025 - Present (6 months)

Provide branch service oversight, ensuring 100% ATM uptime, regulatory compliance, and zero-error teller operations while driving operational efficiency and staff development to support business growth.

Customer Service ATMS Compliance KYC Team Leadership Cash Management Finacle Risk Mitigation

Head of Processing

United Bank for Africa

Mar 2024 - Sep 2025 (1 year 6 months)

Supervised CSO and teller operations, authorized transactions, ensured account openings met policy, and maintained zero-fraud tolerance with timely transaction consummation.

Transaction Processing Team Supervision Finacle Compliance Fraud Prevention Operational Efficiency

Cash Officer

United Bank for Africa

Sep 2023 - Feb 2024 (5 months)

Managed tellering activities, vault administration and cash holdings within COP limits while authorizing transactions above teller limits and maintaining zero error rates.

Cash Management Vault Finacle Risk Control

Teller

United Bank for Africa

May 2023 - Aug 2023 (3 months)

Handled cash payments and receipts, served customers at the counter, supported ATM custody, and engaged in product cross-selling while limiting operational loss to under 5%.

Cash Handling Customer Service Finacle ATM Custody Cross Selling Transaction Processing

Graduate Trainee (Operations)

United Bank for Africa

Oct 2022 - May 2023 (7 months)

Rotated through operations roles supporting tellers, CSOs and cash officers, handled transactions, assisted customer complaints, and maintained ATM functionality to minimize losses.

Customer Service Cash Handling Finacle Transaction Processing Cross Selling Complaint Resolution

Biology Teacher

Model Secondary School, Mpu

May 2021 - Apr 2022 (11 months)

Taught theoretical and practical biology to senior secondary students, assessed performance through tests and practicals, and organized extracurricular activities to enhance learning.

Lesson planning Assessments Classroom Management

Laboratory Intern

Kaduna State Water Corporation

Feb 2019 - Mar 2019 (1 month)

Analyzed water samples and learned experimental procedures for water quality analysis while supporting laboratory technicians in routine testing.

Brewing Department Intern

Nigerian Breweries

Nov 2018 - Jan 2019 (2 months)

Collected and documented production data, managed raw material requests and stock, and supported brewing operations while learning supply chain and manufacturing processes.

Data Collection Inventory Management Brewing Processes Supply Chain Documentation